Privacy Statement

Effective Date: February 18, 2023

Last Updated: October 15, 2025

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Avail Labs LLC (“Avail Labs,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our swag management platform and related services, including our websites, apps, and integrations (collectively, the “Services”).

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If you have any questions about this Privacy Policy, please contact us at privacy@availlabs.com.

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1. Information We Collect

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1.1. Information You Provide

We collect personal and business information you provide, including:

• Account Details: Name, company, email, password, and contact preferences.
• Order and Fulfillment Data: Shipping addresses, payment details, tax information, and order history.
• Recipient Data: Names, emails, and shipping addresses for swag recipients you add.
• Communications: When you contact us (e.g., for support, feedback, or onboarding).

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1.2. Information We Collect Automatically

We automatically collect:

• Usage Data: How you use our platform (pages visited, features used, etc.).
• Device Data: Browser type, operating system, IP address, and device identifiers.
• Cookies and Similar Technologies: Used to enable core functionality and analytics.

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1.3. Information From Third Parties

We may receive data from:

• Connected Integrations: CRMs like HubSpot, eCommerce systems, or company databases.
• Fulfillment Partners: Shipping updates and inventory data.
• Analytics Providers: Aggregated insights for improving our Services.

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2. How We Use Your Information

We use your information to:

• Provide, operate, and improve the Services.
• Process and fulfill orders.
• Communicate with you about updates, new features, and promotions (you can opt out anytime).
• Personalize your experience on the platform.
• Monitor for fraud or misuse and ensure system security.
• Comply with legal and tax obligations.

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3. How We Share Information

We do not sell your personal data.

 We may share it with:

• Vendors and Service Providers: Who help us operate (e.g., shipping, payments, hosting).
• Your Organization: If your account is managed through a company or team portal.
• Legal Authorities: When required by law or to enforce our rights.
• Business Transfers: In the event of a merger, acquisition, or asset sale.

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4. Data Retention

We keep data as long as needed for legitimate business or legal reasons. Once data is no longer needed, we securely delete or anonymize it.

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5. Data Security

We use encryption, secure storage, and restricted access to protect your information. However, no system is entirely secure—please keep your password confidential and notify us immediately of any unauthorized access.

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6. Your Rights and Choices

Depending on your location, you may have rights under data protection laws (such as the GDPR or CCPA), including:

• Access: Request a copy of your personal data.
• Correction: Fix inaccurate or incomplete data.
• Deletion: Request deletion of your data (“right to be forgotten”).
• Portability: Request your data in a portable format.
• Restriction/Objection: Limit or object to processing in certain circumstances.

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You may also:

• Opt Out of Marketing Emails: Use the “unsubscribe” link or contact us.
• Manage Cookies: Adjust browser settings to disable or clear cookies.

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To exercise your rights, contact privacy@availlabs.com.

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7. International Data Transfers

Avail Labs is based in the United States. If you are outside the U.S., your data may be transferred and processed here or in other countries that may not have the same level of data protection. We use safeguards such as Standard Contractual Clauses (SCCs) to protect your data.

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8. Children’s Privacy

Our Services are not intended for children under 16. We do not knowingly collect data from minors. If we discover such data, we will delete it promptly.

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9. California Privacy Notice (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Know: Request the categories and specific pieces of personal information we collect, use, or disclose.
• Delete: Ask us to delete personal information we hold about you, subject to legal exceptions.
• Correct: Request corrections to inaccurate information.
• Opt Out: Decline the sale or sharing of your personal information (we do not sell data).
• Limit Use of Sensitive Information: Request limits on the use of sensitive data.

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We will not discriminate against you for exercising your rights.

You can exercise these rights by emailing privacy@availlabs.com or writing to the address below.

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10. GDPR Compliance (EU/EEA/UK Residents)

If you are located in the European Union (EU), European Economic Area (EEA), or United Kingdom (UK), the following applies:

• Legal Basis for Processing: We process data under one or more of the following bases:
  
  • To perform a contract with you.
  • To comply with legal obligations.
  • To pursue legitimate business interests.
  • With your consent (where required).
• Data Controller:
•  Avail Labs LLC
•  9555 Monroe Rd.
•  Charlotte, NC 28270
•  United States
• Data Protection Officer:
•  Jim Avola, Privacy Officer
•  Email: privacy@availlabs.com
• Transfers Outside the EEA/UK: We use Standard Contractual Clauses (SCCs) and equivalent safeguards.
• Lodging Complaints: You may contact your local Data Protection Authority (DPA) if you believe we’ve violated your rights.

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11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on our website with a revised “Effective Date.” If changes are material, we will notify you directly.

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12. Contact Us

Avail Labs, LLC

Attn: Privacy Officer – Jim Avola

9555 Monroe Road

Charlotte, NC 28270

privacy@availlabs.com

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