Customer Success

What You’ll Do

The Customer Success Representative is responsible for managing, retaining and growing a portfolio of assigned Avail clients. The Customer Success Representative demonstrates a thorough understanding of Avail’s services and will be responsible for driving engagement and adoption through all stages of the customer life cycle.

• Act as the primary point of contact for customers, managing projects and resolving any issues in a timely and efficient manner
• Actively foster and manage the success of a portfolio of assigned Avail clients
• Establish a trusted relationship with each client and drive continuous value of our services
• Drive engagement & adoption and foster enthusiastic, passionate customers
• Be responsible for customer satisfaction, retention, and expansion of existing accounts
• Collaborate with the sales teams to onboard, participate in key meetings, and support new clients
• Collaborate with other teams (e.g. sales, product, engineering) to ensure customer needs are met and their experience with our service is excellent
• Identify trends and patterns in customer behavior and provide insights to the rest of the organization
• Identify new solutions, both products and services, based on the customers requirements
• Manage orders, timelines, and customer projects 
• Own the churn, retention and growth for your specific client accounts

Skills & Requirement

What You’ll Bring

• 1-2 years of related experience, and a passion for delivering great service to your clients
• Strong executive presence with excellent verbal and written communication skills, as well as client-facing presentation skills
• Enthusiasm for a fast-paced, dynamic work environment
• Strong problem-solving and conflict resolution skills
• High attention to detail and a consultative mindset
• Outstanding time management skills, including the ability to juggle multiple projects simultaneously, prioritize effectively, and meet deadlines
• Proven leadership experience
• Experience working with CRM’s or other related tools
• Bachelor’s degree with evidence of high achievement in academics and extracurriculars

What We Will Give You

• Competitive compensation - Salary will include base pay plus bonuses
• Benefits will include PTO, medical, dental, vision, life and disability, FSA, 401K, and employee assistance programs
• Optional hybrid/remote work model available

What to Send Our Way & What’s Next?

• We’d like a copy of your resume
• Start Date: will be mutually agreed upon

About Avail Labs

Avail ; Verb

1. To serve, help or benefit

2. To use or take advantage of (an opportunity or resource)

At Avail, we believe that when you have the right people in the right working environment, great things happen. We keep what's most important at the forefront. We pride ourselves on work-life balance and keeping perspective on what really matters. These principles apply to how we do business and how we build relationships. Our story starts with wanting to inspire change and challenging the status quo of the promotional product industry. Controlling each piece of the business to provide a seamless and first class customer experience.

Our Values

Do What’s Right, Not What’s Easy

We choose the path less traveled. Staying humble and honest with both our team and partners.

Commitment to Serving

As our name suggests, serving our customers, communities, and employees is what we are all about.

Never Stop Learning

We are in constant pursuit of developing our people and teams, as well as our rapidly changing marketplace.

Win Through Teamwork

Teamwork is at the heart of how we do business. Partnering some of the best companies in the world, with the best people and solutions.

Experience is Everything

Within all of the moving parts of our business, experience sits at the core of each of them. An incredible experience is what drives lasting impact.

Love What You Do

We genuinely love what we do, and believe that authentic passion can create real change.

Equal Opportunity

Avail is firmly committed to affording equal employment opportunities to all candidates and employees alike without regard to race, color, religion, age, national origin, gender, sexual orientation, gender identity or gender expression, marital status disability, veteran status and we treat each individual with respect and dignity.

‍On-Line Accessibility Directive: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us here for assistance.